Four Mistakes Vendors Make When Choosing a Vending Machine
Starting a vending business can be a huge investment. You want to protect it and put the odds of success in your favor. Make one of these four critical business mistakes and you will be disappointed with the results or worse, you will be ruined. By arming yourself with this knowledge, you can avoid disappointment and have a business you can be proud of, that will give you years of prosperity. So with that said, here is…
MISTAKE #1: Choosing a vending machine based on a single presentation alone. No question, you need a first rate product. But you also need something else. You need the skills and knowledge to operate and maintain the equipment properly. This comes from both training and experience. A reputable vending machine manufacturer will have an intensive training program. Before you choose a vending machine, make sure the manufacturer offers you full training and support.
MISTAKE #2: Choosing a vending machine based on low price. Low price could be a problem in three ways:
1. Low price can be the bait that attracts your phone call. But once the vending manufacturer gets your call, you get pressured into a more expensive machine or package.
2. Low price can mean you’re getting an imported machine that does not use standardised boards, coin mechanisms, bill validators and card readers. That means you will need to go to a foreign manufacturer to get replacement parts and service. That means delays and downtime with the accompanying loss of revenue when your vending machine is inoperable
3. Low price can mean you’re vending machine dealer is selling you the lowest priced vending machine they can find. Will a cheap, low price vending machine effectively promote and protect your inventory??
You may have heard the price question asked this way – “If you needed heart surgery, would you want the best surgeon or the cheapest surgeon?”
MISTAKE #3: Choosing a vending machine manufacturer based on a single phone call. Instead, go to their shop and ask for a specific written proposal and business plan. Then you’ll know exactly what the manufacturer of your vending machine recommends-and you won’t be the victim of high-pressure sales tactics when you place your order.
MISTAKE #4: Choosing a vending machine company that doesn’t offer a WRITTEN warranty. In my view, every manufacturer and their dealers should be fully accountable for their products. And, if their vending machines should fail in any way, you shouldn’t have to pay for it. Period. Very few vending machines come with a warranty. Or, if they do, the wording may be ambiguous or require you to jump through hoops just to get coverage. Ask the company you are considering if they offer a WRITTEN warranty and then make sure they include a copy of their warranty on or with their written quotation.
Now that you know the four critical mistakes to avoid in purchasing a vending machine for your vending business, you can now confidently invest in your business and enjoy years of service and profits from your vending machines.